"Thank you Mark Luna so very much for all of your help in securing our loan for our first home here in San Jose, I met Mark at an open house and from first meeting itself I thought he is our man for our loan needs. Mark was very organized & thorough & professional, as well as kind which made all of the difference in our interactions. He was always available a phone call or text away he answered all our hundreds of questions so patiently. We put our trust in him and he definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. He was available over weekends to answer any of my questions. You stand above the rest, Mark Luna! Our hats off to you!!"
"He is amazing and helped me in getting approval on my first home loan and I didn't have a good credit history. Also, mortgage rate he was able to approve me of that is less than any other lender offered me. He makes sure that I should get key to my house and fulfilled all his promises and assurances. Also, whenever I had any query, he promptly replies back. He was able to do COE in just 21 days and always provide a feedback on the loan process. He is my first choice for a loan whenever I will plan for refinancing or buying another house. Thank you Bobby, you are amazing and really appreciate for all your hardwork and efforts."
"Our loan officer Curtis Linville had our highest recommendations. We decided to go with his bank after 6 days into the closing period, and he still managed to help us close on time. The whole loan process took only 16 days. The loan was approved much sooner, so for the last 3-4 days we were just sitting around waiting for the closing date to come. In this process, Curtis demonstrated his knowledge, fast pace, responsiveness and attention to details. His professionalism eased our concern on the time constrain and built up our trust over time. As an example, he prepared this application so well that the underwriter just required one single little extra document. We enjoyed working with Curtis a lot. This is definitely a pleasant experience for us."
"We can honestly say Mark Luna made our first home buying experience a very pleasant one. His dedication to our loan paid off in the end and enabled us to get into our new home. We'll most definitely be passing on his information to anyone we find purchasing a new home. Thanks for everything Mark!!""
Nafi Rashid, & Sanjana R.
"It was a great pleasure to work with Mark Luna, who truly cares about his clients. We were prequalified to purchase a home by builder nominated loan officer, who was offering a very high interest rate compared to the market. Since we were purchasing a ready to move new home, we were in a time crunch to find a lender within the projected closure date. Luckily, we came across Mark and Meriwest Credit Union through our sales broker. Mark was offering a way lower interest rate compared to the market matching our expectation. We explained our time pressure to Mark and he made everything a very smooth process. He walked us through the steps starting from running credit to all the way to underwriting process to help us stay prepared for all the necessary documents to avoid any potential delays. He was very meticulous on the mortgage and total closing cost projection to prepare us stay ready with sufficient money in the bank. He connected us to good insurance agents to arrange quotes for home very promptly. He made himself available through out late nights as well as during the weekends which was extremely useful to us considering our busy work schedules. He was even taking calls while he was in Mexico for vacation! He regularly followed up on the statuses on all the activities around loan process. His passion for helping the clients is extremely outstanding. In the end, our loan underwriting and closure was completed within three weeks, one week ahead of the initially projected closure. We look forward to working with Mark again in the future.
Thanks again for all your help! We will be refinancing our first home in next few years and will work with you again!"
Mazedur and Tahera R.
"Good morning Curtis, you made it look easy and professional, I am looking forward to work with you on all my future financial opportunities, I already talk to some of my friends about this painless experience, thank you so much…Best regards,"
"We are very much thankful to Mark Luna for his extraordinary service in getting our mortgage loan. Initially we shop around for few mortgage agents and got a pre-approval from one major bank. Once our offer got selected, our buyer agent suggested Mark. So, we thought of giving a try. During first few minutes of our first call itself, we decided to go with Mark - just because the way he explained few things and his professionalism. On top of his he tried his level best to get a rate which is far better than what we had earlier. So, we started the loan process with Mark. During the loan process, we decided to change the loan program just a day before final sign off. We called Mark around 7PM on a week day and told him we are planning to change the loan period. We expected "No" from him - but, he smiled and asked few questions, explained what we are trying to do. Also, explained the pros and cons of both options. After hearing everything, we still wanted to go with the change to our loan program, he said Ok. We thought it might take a day, but to our surprise, he made it available very next day morning by 8AM. This shows his dedication towards helping his customers. Finally, we closed the loan on time without any hassles and he made this a very smooth journey. Mark is very organized, vastly experience in the industry, highly knowledgeable and very proactive at all stages of the loan process. We highly recommend Mark and he is already helping two of our referrals. Thanks Mark for all your help. All the best,"
"Thank you for all the attention and work, you are a true pro! "
"Thanks for your commitment and care in processing our loan application. We appreciate your time spent beforehand listening to our needs and came up with options without any obligation. We must also compliment you on the follow-up you did when we are in a hard situation. My friend referred you to us, stating that, we would be in good hands and our loan will be done in no time. You once again proved the same and we are pleased with your way of handling the situation in a timely manner. Based on our own experience we recommend you to our friends and families as the service you provided was most reliable and professional. We wish you continued success in your work on helping customers with clarity and confidence. Regards,"
"I’d like to thank Jessica Na and Meriwest Mortgage Company for helping me and my family to obtain the home loan to purchase our new house. Jessica was a pleasure to work with. We’re really appreciate her excellent professionalism involving the entire process of obtaining a mortgage. She really helped speed up the paper work process and meet all deadline. We will always recommend Jessica and Meriwest Mortgage Company without hesitation and pass on her name and phone number to anyone who is in need of a mortgage. Best Regards,"
Thank you so much for your assistance in the process for our loan. It was a pleasure working with you in this process. Our first time dealing with you and this entire loan process was more than we could have asked for. Everything you provided from getting info to getting us the best rate, to assisting with our Agent directly to help coordinate all needs from us in this process. I've learned a lot from you with each step of the way for what to expect in the future if/when Luisa and I decide to purchase another home in the future if we ever move to another location. I'll keep you in mind when I have anyone I know who needs someone to assist with their home buying needs. :) Once again, thank you for your help in everything!
"It was an absolute pleasure working with Creighton on the mortgage for our home. He was very knowledgeable, courteous, prompt and guided us through the whole process. We are very happy to recommend him to our family and friends."
"First of all, we would like to thank Mark Luna for the extraordinary service offered by him from Meriwest. Our realtor suggested few Mortgage bankers when we started our home search. Ever since from our first call, we were so impressed with Mark’s approach and we decided that we must go with him for our loan processing. We reached out to Mark for loan processing when we found a home. Mark was quick enough to run our credit report and gave us pre-approval letter in no time. With that pre-approval we submitted our offer and Mark spoke to the seller’s agent and assured him of quick closing of the loan process. As a result of this, our offer was accepted. We informed Mark and he was quick enough to start his paper work. Mark called us to his office and so meticulously went over the nitty gritty details of the loan, interest, and closing details. He also assured us to close the loan in less than 4 weeks. In our meeting, Mark went over the required documents and we were prompt in providing them. Mark, planned so well, and he organized all the necessary pre-closing activities in time and to our surprise he was able to get appraisal and loan closing in less than 3 weeks. Mark was with us during the closing of the purchase at the title company office and provided detailed information about each and every aspect of first time home buying. We are so happy with Mark’s contribution in getting our first home and we are so thankful to him. We strongly recommend Mark for his wide knowledge in mortgage lending and his handling of customers. It was a great experience and Mark is simply awesome!"
"When I started looking out for buying a home, I was not sure about the loan and how this whole thing works. I started exploring several mortgage specialists and all I got was disappointment. Few were not sure as I had no 20% down, few said I have to do 30% as I am on H1 visa and so on. At a time where I almost lost hope, my relator referred me to Bobby. The day I called Bobby, I realized he was the one who will get this done. NO was not an answer with Bobby. He is also a specialist for H1 holders and he closed my transaction in 15 days which was as good as cash offer. Any buyer would absolutely like it and this is indeed a great sauce to win the race in this crazy market. I highly recommend Bobby anytime. Thank you, Bobby, for getting this done! "
"Mr. Creighton Galloway is very professional and very patient in doing his job."
"Audrey is a great loan officer, she was so patient and answered all our questions. She was also very quick at responding to phone calls, even to emails or messages. "
"Mark Luna from Meriwest Mortgage was very helpful throughout the entire home buying and loan process. I had an excellent experience at Meriwest and even more grateful I was working with Mark Luna who was there for us till the end of the process. He was very professional and responsive even during the Thanksgiving Holiday. Mark helped me secure a loan on my home even with my very unique situation of having less credit history. One of the particular advantages with Meriwest is - their ability to close escrow very fast. They were able to close escrow in approximately 3 weeks, even with Thanksgiving week in the middle of it all. I would definitely choose Mark for a future purchase or recommend him to anyone. Thank you very much Mark for your help. "
Prabu Ponraj T.
"Thank you for your help in assisting us with our paperwork & a pleasant & stress free transaction."
Belle & John
"If I could give more stars, I would. Bobby is absolutely the best loan officer. His customer service and willingness to problem solve was outstanding. I was always able to reach him, and he was very clear on the loan process. Would highly recommend!!"
"Audrey!!! You're the best! :) Thank you so much for helping me to get through my refinancing. It was tough but you were able to get it done fast. You're super responsive, kind & sweet! I am more than happy to refer my friends & families to you! And for Yelpers...I highly recommend Audrey if you are thinking of financing or refinancing your home!!! :) Many thnks to you!"
"I am a Meriwest member since 1983 and a recent costumer of Curtis Linville who helped me refinance my mortgage. I am writing this e-mail to commend Curtis for superb service in all aspects.
- He was very knowledgeable about the product and the qualification process. He guided me through a long process with great care and respect . He communicated very well by informing me of all steps and explaining why I need to do certain things. He was able to secure me great loan. He kept professional as well as a patient, pleasant and service oriented attitude during this long process (over a month). Regards,"
Prof. D. Petkovic
"I wanted to thank you again (formally) for all that you have done for me & my wife. We had been going to different people at other banks or loan companies to try to get a refinance. Recently a loan company suggested that I get a hard money loan at 10% then 2-3 months later go for a traditional refi. Luckily I did not do that and decided to reach-out to Meriwest one last time. We knew all along that we really did not have any debt other than our kids student loans. We knew that we had plenty of equity in our home even after a refi. It wasn’t until I met you did you say you would make it happen and you escalated my situation to your management. Your personal investment into my situation helped to have others listen to you vs. solely rely on a matrix for qualification metrics to determine yes/no. You were successful in not caring about what the matrix said about who is a good or bad applicant. You believed in me and understood the human elements in getting a loan and the elements surrounding why it is needed, you understood the need for this refinance to help us get a fresh start and move forward with our lives. During this stressful process, you were able to keep me current to what to expect next and help me try to remain calm. You were able to provide honest and candid information that was invaluable in educating me about the timelines required to close this deal. You have been very professional and yet caring and you certainly understood our situation and without your efforts, we may not have had the results that we did. So for that, I do owe you and will always keep in touch and refer you to any/all family, friends or colleagues who may need a home loan. You were successful in turning this transactional process into a personal exchange and you listened to my needs while communicating almost daily with me. I could not have asked for a better partner to help me through this process. THANK YOU!!!!! Many times we wake-up, get dressed and do our job as it was outlined in our job description. We do not always realize or think about how we act and/or does our job have an impact with others and/or that we ultimately touch lives in many ways that we would not normally expect. Therefore, you have certainly touched our lives and made an impact. You have enabled us to take a breath and look forward. Your support was priceless and we will forever appreciate you taking a chance to work with us and help us. I owe you! Without a doubt, we will share your contact with any/all who could benefit with you & Meriwest. In return, if there is anything I/we can do to help you and return the favor, please don’t hesitate to ask BTW – have I mention lately that I owe you? All the best. I will plan to bring you a card & bottle of ‘liquid thanks’ soon so that I can thank you in person. Cheers,"
"Thanks so much again for doing an awesome job - as usual - handling the refi! Laurie and I appreciate your expertise, knowledge, and quick responses. Much appreciated, and a great way to start out the new year."
"Creighton Galloway was indispensible in acquiring a loan and assisting us in getting our new home. He was very transparent about the process, answered every question, and took the time to make the task as easy and painless as possible. He provided clear explanations and was with us every step of the way. I would highly recommend Creighton to anyone for financial services, as he has been a joy to work with and helped our family so much."
"Recently, I sold my investment property and I was searching for a new home, so I could complete my 1031 exchange. As a result, my time was very limited. During my many home searches I visited some open houses, and in one of those homes I ran into Mark Luna from Meriwest Mortgage. He provided us some information about their mortgage programs and he gave us his business card. We were already pre-qualified by another lender but just in case, I kept his business card handy. A couple of weeks later, we were desperate to find our investment property before our 45 day due date was set to expire. We found a condo that just went through litigation and the settlement had been reached, but they were working on the repairs. My original lender informed me that they would not be able to fund my loan for this property because they had not completed the repairs. I had no choice but to start searching for a new lender. I reached out to a couple of lenders and some were able to finance my loan, but the interest rate would be little higher because of the fresh litigation and the estimate time to close would be roughly 20-30 days. During the lender search I ran into Mark’s business card and I decided to give him a call. Mark was very knowledgeable and he asked me several questions about the property and after a couple of phone calls Mark was confident that Meriwest Mortgage could fund my loan. I was skeptical at the beginning and I wasn’t sure if I was going to proceed with Meriwest. The more I spoke with Mark I was getting the feeling that he is a very experienced loan agent. He also reassured me that he could fund the loan in 15 days. I started working with Mark on the loan docs and we locked in our interest rate. Mark also went out of his way to pick up the HOA Certificate docs so they would not delay our loan process. In the end, Mark had my loan ready for funding before the seller was even able to close the escrow. I have to say by trusting Mark Luna and allowing Meriwest Mortgage to fund my loan, it was the best decision I made during this purchase. For anyone out there who is planning to purchase a new property, I strongly recommend you give Mark Luna a call. You won’t be disappointed. Mark has earned my trust and my business. The next property I purchase I will definitely reach out to him. Mark, Thank you for your outstanding work!"
"It is a real pleasure to work with Bobby Shamlou. He is the reason we choose Meriwest repeatedly for our mortgage requirements. He is extremely responsive and super attentive to our questions/requests through out the loan process and spares no effort to make it a smooth and effective process. Our realtors were also amazed at his efficiency and responsiveness and started referring their clients to him! We had the best possible loan experience and will unhesitatingly choose to call Bobby for all our mortgage needs in the future."
"Mark guided our first home buying which made me nervous, from the beginning to the end. He is the one that can be trusted and be relied on."
Jeehoon K. & Eunyoung S.
"The best service i got and Bobby is the best person i interacted for mortgage purpose. Bobby is very friendly and stick on words. He able to deliver what he promises and he promise what very conpetitive in this aggressive bay area real estate market. Highly recommended his services for any one who looking to buy home."
"We recently refinanced our home in San Jose with Meriwest Mortgage. Our loan consultant, Mark, handled all issues quickly and efficiently and kept us fully informed during the process. We would definitely use Mark and Meriwest Mortgage for any future purchase or refinance."
Jim and Pauline B.
"Our experience working with Mark Luna and Meriwest Mortgage was amazing. As first time buyers we knew little about the purchasing process, but Mark was patient and instructive. He is devoted to his clients and is always quick to respond to questions and developments. Through the combined efforts of Mark and our realtor working seamlessly together we had the option to close escrow almost two weeks ahead of schedule. I would highly recommend Mark and his services to any looking to purchase a home or refinance a loan. We had a great time working with Mark and I am confident that if you choose to use his services, he will take great care of you."
Sam and Nicole K.
"I wish to commend your loan consultant, Paul Pereira Loan Consultant (NMLS# 923777), for the way he handled my mortgage application and took it to a closure smoothly. He was courteous and friendly walking thru different options and providing updates on every step and reaching out for any documents or clarification required. He also referred me to the other department for starting with a HELOC application and shared all the required documents and made it a simple process. Such a professional like Paul is an asset to your organization, please convey my big thanks to Mr. Paul."